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Customer Relationship Management The customer relationship management functionality insures fast and easy access to all customer related data. Manage customer companies and their branches. Enter contact lists for every customer. Set up customer specific selling parameters like freight, duty, brokerage or commission percentages, as well as customer specific price lists. Specify charges and standard clauses and maintain item customer catalogues. The Sales Representative and Territory Master allows for easy and convenient management of individual or company sales representative data. Sales territories are completely customizable for branches or individuals. Commission structures can be set up for representatives or territories. Customer Relationship Management functions include:     * Customer specific units of measure, charges, standard clauses and price lists     * Item customer catalogues     * Default and specific selling parameters     * Lead times, payment terms, shipping service types and back order functionality     * Highly flexible setup of sales territories     * Variable commissions setup for sales representatives